Rendé Refund Policy

Effective Date: 30th September 2023

Thank you for choosing Rendé. We strive to provide high-quality products and exceptional customer service. Please take a moment to review our updated refund policy carefully.

1. Refund Policy

Rendé offers store credit for faulty or damaged products only. We do not provide cash refunds or refunds for any other reason. Gift Cards are non-refundable.

2. Store Credit for Faulty or Damaged Products

If you receive a product that is faulty or damaged upon delivery, you may be eligible for store credit. Please read Section 3 for instructions on how to request store credit in such cases.

3. Store Credit Process

To request store credit for a faulty or damaged product, please follow these steps:

A. Contact Customer Support: You must notify our Customer Support team within 7 days of receiving the faulty or damaged product. You can contact us via email at [hello@rende.au]. Please provide your order number and a detailed description of the issue.

B. Store Credit Approval: Once your refund request has been approved, we will issue store credit to your Rendé account within 7 business days. This store credit is redeemable on digital or physical products.

4. Non-Refundable Items

Please be aware that store credit is only offered for faulty or damaged physical products. We do not provide refunds on digital products. We do not provide cash refunds, refunds for change of mind, or refunds for any other reason.

5. Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us using the following contact information:

Rendé Customer Support

Email: [hello@rende.au]

PO Box 64, Highett 3190

6. Modifications to the Refund Policy

Rendé reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

By making a purchase from Rendé, you acknowledge that you have read, understood, and agreed to our refund policy.

Thank you for choosing Rendé. We appreciate your business and value your satisfaction with our products.